Last Update: 【August 08, 2025】 

Introduction

This privacy policy ("Privacy Policy") applies to the personal information that Eastern Superconducting Technology (Suzhou) Co. ,Ltd. ( collectively, "Eastsuper","we", "us", and "our") processes in connection with Eastsuper’s websites and related services (the “Service”), that link to or reference this Privacy Policy.

1. Data Controller

The Service is provided and controlled by Eastsuper with registered addresses in China. If you have any questions about how we use your personal data, please contact 【sales@eastsuper.cn】 or click the "Contacts" column on the website.

2. Information You Provide

When you input content, contact us directly, or otherwise use the Services, you may provide some or all of the following information:

1) User Input: When you use our Services, we may collect your text such as your company/organization information, full name, phone number, email address, department/job title, shipping address,or other content that you input.  

2) Information When You Contact Us: When you contact us, we collect the information you send us, such as proof of identity, feedback or inquiries about your use of the Service.  

3. How We Use Your Information

We use your information to operate, provide, and improve the Service, including for the following purposes.

1) Provide and administer the Service, such as enabling you to order related products or samples on the Eastsuper website.

2)  Notify you about changes to the Services and communicate with you.

3) Improve our Services through internal audits, data analysis, and research.

4) Troubleshoot when you send us error reports.

5) Synchronize, share, and store the data you upload or download and the data needed for the uploading and downloading.

6)  Comply with our legal obligations, or as necessary to perform tasks in the public interest, or to protect the vital interests of our users and other people.

4. How We Share Your Information

We share your information in other limited scenarios as follows:

1) Corporate Transactions: Your information may be disclosed to third parties in connection with a corporate transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control, or acquisition of all or a portion of our business.  

2) Legal Obligations and Rights: We may access, preserve, and share the information described in "What Information We Collect" with law enforcement agencies, public authorities, or other third parties if we have good faith belief that it is necessary to:  

- comply with applicable law, legal process or government requests, as consistent with internationally recognized standards;  

- protect the rights, property, and safety of our users and others, including protecting life or preventing imminent bodily harm. For example, we may provide information (such as your IP address) to law enforcement in the event of an emergency where someone’s life or safety is at risk;  

- investigate potential violations of and enforce our applicable terms, policies, or standards;  

- detect, investigate, prevent, or address misleading activity, infringement, or other illegal activity.

5. Your Rights

1) Depending on where you live, you may have certain rights with respect to your personal information, such as a right to know how we collect and use your personal information. You may also have a right to access, change, oppose, request a copy of your authorization, file complaints before the competent authorities, withdraw your consent, or limit our collection and use of your personal information as well as to request that we delete it, and potentially others. In certain circumstances, you can also ask us to provide additional information about our collection and use of your personal information.

2) Please contact us by using the contact information provided in this Privacy Policy if you would like to exercise any of your rights. We will respond to your request consistent with applicable law and subject to proper verification.

6. The Security of Your Information

Security of your information is important to us. We maintain commercially reasonable technical, administrative, and physical security measures that are designed to protect your information from unauthorized access, theft, disclosure, modification, or loss. We regularly review our security measures to consider available new technology and methods. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Service or email. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites.

7. How Long Do We Keep Your Information

1) We retain information for as long as necessary to provide our Services and for the other purposes set out in this Privacy Policy. We also retain information when necessary to comply with contractual and legal obligations, when we have a legitimate business interest to do so, and for the exercise or defense of legal claims.

2) The retention periods will be different depending on the type of information, the purposes for which we use the information and any legal requirements.

8. Where We Store Your Information

1) The personal information we collect from you may be stored on a server located outside of the country where you live. We store the information we collect in secure servers located in the People's Republic of China.

2) Where we transfer any personal information out of the country where you live, including for one or more of the purposes as set out in this Policy, we will do so in accordance with the requirements of applicable data protection laws.

9. Information relating to children under 18

1) Our Services are not aimed at children under the age of 18. If you are 14 or older, but under 18, you should read and agree to this privacy policy together with your parents or other guardians before using our Services.

2) We do not actively collect personal information from children under the age of 14. If we notice or receive feedback that we have collected any of their personal information without prior consent from a guardian, we will attempt to delete the information as soon as possible. If you believe that we processed personal information about or collected from a child under the age of 14, please contact us at 【sales@eastsuper.cn】.

10. Privacy Policy Updates

We may update this Privacy Policy from time to time as required by law. When we update the Privacy Policy, we will notify you by updating the “Last Updated” date at the top of the new Privacy Policy, posting the new Privacy Policy, or by providing any other notice required by applicable law. We recommend that you review the Privacy Policy each time you access our Services to stay informed of our privacy practices.

11. Contact Us

Questions, comments and requests regarding this policy should be addressed to 【sales@eastsuper.cn】 or click "Contacts" column on the website.